Health & Quality Monitoring
Monitor your WhatsApp phone number's messaging status and quality rating with Dualhook.
Messaging Status
Dualhook checks your phone number's can-send status through Meta's Graph API. The three possible states are:
- AVAILABLE — your number can send messages normally.
- LIMITED — sending capacity is reduced, typically due to quality issues.
- BLOCKED — your number cannot send messages. Action is required.
Quality Rating
Meta assigns a quality rating to each phone number based on how recipients interact with your messages. Dualhook displays this as a color-coded indicator: GREEN (healthy), YELLOW (warning), or RED (poor). A declining quality rating can lead to reduced messaging limits or account restrictions.
Messaging Limit Tier
Dualhook tracks your current messaging limit tier, which determines how many unique users you can message in a 24-hour window. This tier increases automatically as you maintain good quality and send volume, and decreases if quality drops.
Coexistence Warning Banner
When WhatsApp Coexistence is active, WhatsApp Web may suppress read receipts in webhook payloads. Dualhook displays a warning banner on the health monitoring page to alert you to this known limitation so your team is not surprised by missing read-receipt events.