Frequently Asked Questions

It's Meta's official setup letting you use the WhatsApp Business mobile app and Cloud API together, avoiding the old trade-off where API activation disabled the app. Dualhook automates configuration via Embedded Signup or manual entry for instant harmony.

Meta's scalable platform for WhatsApp integrations, supporting automated messaging, bots, and webhooks. Dualhook enables it alongside your mobile app, unlocking team workflows without disruptions.

Meta's feature redirects webhooks (e.g., incoming messages) straight to your custom URL. Dualhook sets this up so message content bypasses us entirely--we handle only metadata for privacy.

When a message hits Meta, Meta forwards it directly to the server URL configured for your connection. Dualhook only receives "Management Events" (like template approvals or billing alerts) to keep your dashboard updated.

Coexistence requires opening the mobile app every 13 days to stay active. Since Dualhook never sees your messages, we can't track this automatically. Instead, we provide a "safety net": dashboard badges, email reminders (via Resend), and a one-click acknowledgment button to log your check-ins and prevent API downtime.

Dualhook's dev-friendly dashboard lets you sync, create, edit, duplicate, and delete templates across connections, with media uploads and quality previews--cleaner and faster than Meta's suite.

All plans include: Multi-connection management, webhook testing, template workflows, health checks (AVAILABLE/LIMITED/BLOCKED), heartbeat monitoring, and activity logs--no message storage.

Developer (12/mo, 1 connection), Team (25/mo, 5), Agency (89/mo, 20), Enterprise (custom, unlimited). Checkout shows the final currency for your region.

Yes--upgrade instantly via dashboard; downgrades apply at cycle end. No contracts, just flexible scaling.

Can't add more until upgrading or disconnecting. Active ones stay operational.

Yes--our no-message-storage design minimizes risks. Configurable retention (7/30/90 days) for metadata, plus encrypted database storage and secure authentication for strong protection.

Download webhook logs as CSVs from the Compliance Dashboard--easy integration with your tools for transparency.

You can, but building and maintaining everything yourself is the hurdle. Coexistence requires creating and maintaining your own Meta app and implementing Embedded Signup and related flows. Dualhook automates that multi-step setup and provides a UI for template media uploads (which is painful to build via raw API).